Whilst all precaution and care is provided to provide quality, safe and highly effective services and products, Dermatech Aesthetics cannot guarantee a client will not have an adverse or allergic reaction.In the rare event a client experiences an adverse reaction from one of our services, treatments or products, please follow the below protocol:
If using a product – stop use immediately and try not to aggravate the area or touch/pick
If in-clinic treatment will immediately cease
Seek immediate medical attention if necessary
Take a photo of the affected area with a description and email to hello@dermatech.com.au
If reaction is in-clinic, photos will be taken for your/our records
Organise an in-clinic review appointment as soon as possible in order for the clinic to assess the reaction and move forward with the a resolution
We will offer solutions to resolve any adverse or allergic reaction if applicable or possible
Resolutions and Refunds are respected in accordance with our Refunds Policy
REFUNDS POLICY
Refunds will be provided where required in accordance with Australian Consumer Law.Dermatech Aesthetics has a strict ‘no refund’ policy on purchases for change of mind reason.Dermatech Aesthetics reserves the right to determine a suitable alternative treatment or credit for the client, in the event of a complaint or adverse reaction.Dermatech Aesthetics reserves the right to refuse treatment if deemed not suitable for the client.