Adverse/Allergic Reactions

Whilst all precaution and care is provided to provide quality, safe and highly effective services and products, Dermatech Aesthetics cannot guarantee a client will not have an adverse or allergic reaction. In the rare event a client experiences an adverse reaction from one of our services, treatments or products, please follow the below protocol:
  • If using a product – stop use immediately and try not to aggravate the area or touch/pick
  • If in-clinic treatment will immediately cease
  • Seek immediate medical attention if necessary
  • Take a photo of the affected area with a description and email to
  • If reaction is in-clinic, photos will be taken for your/our records
  • Organise an in-clinic review appointment as soon as possible in order for the clinic to assess the reaction and move forward with the a resolution
  • We will offer solutions to resolve any adverse or allergic reaction if applicable or possible
  • Resolutions and Refunds are respected in accordance with our Refunds Policy


Refunds will be provided where required in accordance with Australian Consumer Law. Dermatech Aesthetics has a strict ‘no refund’ policy on purchases for change of mind reason. Dermatech Aesthetics reserves the right to determine a suitable alternative treatment or credit for the client, in the event of a complaint or adverse reaction. Dermatech Aesthetics reserves the right to refuse treatment if deemed not suitable for the client.